Referrals
What we ask for
Three things, and nothing else. We work with a referral from your doctor or other provider, and we do not diagnose.
A referral
A note, an order or a letter from your doctor or other provider that says massage and, if it can, which areas.
Sent by you or by their office
On file before your first session
Kept with your receipts
Claim details, if you have a claim
If your sessions follow a car or work injury, a claim may be open already. Give us what the plan will want to see on a receipt.
The claim number
The plan's name
Who the receipt goes to
A time
Pick a time on the booking page, or call. If your referral is still coming, we hold the time while it arrives.
First session: 60 minutes
Follow-ups: 30 to 75 minutes
24 hours' notice to change
Your plan
Insurance, and the receipt
We do not bill insurance. We work with a referral from your doctor or other provider. We do not diagnose. We give you a receipt you can send to your plan.
The receipt shows the date and length of each session, the therapist's name and license, the provider named on your referral and the amount you paid. If you have a claim, it carries the claim number too.
Whether your plan pays, and how much, is between you and your plan. If you would like to know before you book, call the number on your card and ask what it asks for.
Questions about referrals
What if my provider's office sends it?
That works. Ask them to send it to hello@spanmassage.com or to call us at (585) 555-0102, and we will confirm by phone when it arrives.
What if I do not have a referral yet?
Book a time anyway if you like. We hold it while the referral comes in, and we cannot start without it.
Do you write to my provider afterward?
Only when you ask us to. We tell your provider's office what you agree we may share, and nothing more.
Can the referral change?
Yes. If your provider changes the areas or the number of sessions, send us the new note and we plan from that.
Ready to send your referral?
Choose a time, or call and we will go through it with you.